jaya9 joya9's Privacy Policy

1 Introduction and Applicability

jaya9 joya9 is committed to protecting the privacy of its users. This Privacy Policy ("Policy") describes how we collect, process, store, and secure your personal information when you use our website, mobile application, and related services (collectively, the "Platform").

This Policy applies to all registered and unregistered users of the jaya9 joya9 platform. By using our platform to create an account, make a deposit, place bets, or use any other service, you are considered to have accepted the terms of this Privacy Policy. To understand the full terms of our service, please read our Terms and Conditions.

This Policy has been prepared in accordance with applicable laws and regulations of Bangladesh and may be updated from time to time.

2 Types of Information Collected

jaya9 joya9 collects various types of information to provide services on the platform. The main categories of information collected are described below:

2.1 Identity Information

• Full name and date of birth
• National ID number or passport number (for identity verification)
• Copy of photo identification document
• Current address

2.2 Contact Information

• Mobile number
• Email address

2.3 Financial Information

• Payment method details (information related to bKash, Nagad, Rocket, or bank account)
• Transaction history — records of deposits and withdrawals
• Wallet balance information

2.4 Usage Information

• Login time and location (IP address)
• Gaming history, bet amounts, and results
• Preferred game categories and session duration
• Device type, operating system, and browser information

2.5 Communication Information

• Details of requests and complaints made to customer support
• Live chat conversation logs
• Records of messages sent by email

3 How Information Is Collected

jaya9 joya9 collects information through the following methods:

3.1 Information Provided Directly

Information is collected directly from you at the time of account registration, during the identity verification (KYC) process, when making deposit or withdrawal requests, when contacting customer support, and through surveys or feedback forms.

3.2 Automatically Collected Information

Some information is collected automatically while using the platform through cookies, log files, session tracking, and similar technologies. This includes IP addresses, browsing patterns, and device characteristics.

3.3 Information Received from Third Parties

Some information may be received through payment processors (such as bKash, Nagad, or Rocket) and identity verification services. This information is used solely to ensure the security of your account and the accuracy of transactions.

4 Purpose of Using Information

jaya9 joya9 uses the information collected only for the following purposes:

• Account Management: Registration, login, password recovery, and ensuring account security.
• Identity Verification: Completing the KYC process to prevent access by minors and to confirm account ownership.
• Processing Financial Transactions: Accepting deposits, completing withdrawals, and maintaining transaction records.
• Customer Support: Resolving complaints, providing technical assistance, and answering account-related questions.
• Platform Improvement: Analysing user experience to improve the quality of service.
• Security: Preventing fraud, money laundering, and unauthorised access.
• Notifications and Communication: Keeping you informed about your account, transactions, and relevant updates.
• Responsible Gaming: Identifying unusual playing patterns to help ensure user well-being.

We never sell your information to third parties and do not use it for any commercial activity beyond the purposes listed above.

5 Sharing Information with Third Parties

jaya9 joya9 does not generally share your personal information with third parties. However, information may be shared to a limited extent in the specific circumstances below:

5.1 Service Provider Partners

Only the necessary information is shared with selected third-party service providers for payment processing (bKash, Nagad, Rocket, and banks), identity verification, and maintaining technical infrastructure. These partners are obligated to comply with our privacy standards.

5.2 Legal Obligations

Information may be provided as required under Bangladesh law, court orders, or legitimate requests from competent authorities. In such cases, only the information strictly necessary to comply with the order will be provided.

5.3 Fraud Prevention

In cases of serious fraud or security breaches, limited information may be shared to assist the relevant authorities.

When providing information to any third party, we follow the principle of minimum necessary disclosure and ensure data protection terms are in place in each case.

6 Cookies and Tracking Technologies

jaya9 joya9 uses cookies and similar tracking technologies to operate the platform smoothly and improve user experience.

6.1 Essential Cookies

These cookies are necessary to maintain login sessions, carry out security checks, and keep core services running. Disabling them may prevent the platform from working correctly.

6.2 Functional Cookies

These cookies are used to remember your preferred language, theme, and other settings, so you do not need to configure them again each time you log in.

6.3 Analytics Cookies

Anonymous usage data is collected to understand which parts of the platform are used most and where there is room for improvement. This information does not identify you personally.

You can reject non-essential cookies at any time by changing your browser settings. However, this may limit the functionality of some services.

7 Data Retention and Deletion

We retain your information only for as long as it is necessary. The retention period depends on the type of information and its purpose:

• Active account information — retained for as long as the account remains active.
• Financial transaction records — for the period required under applicable financial regulations of Bangladesh.
• Customer support communications — for a reasonable period after the complaint is resolved.
• Inactive accounts — if an account remains inactive for an extended period, we may notify you in advance and take steps to delete the information.

If you request account closure, we will securely delete all information except the minimum required to meet our legal obligations.

8 Data Security Measures

jaya9 joya9 has put in place industry-standard technical and organisational measures to protect your information:

8.1 Technical Security

• SSL/TLS encryption — all data in transit is encrypted.
• Database encryption — stored sensitive information is kept in encrypted form.
• Firewall and intrusion detection system — detects and prevents unauthorised access attempts.
• Two-factor verification (OTP) — an additional layer of security for account access and financial transactions.
• Regular security audits and penetration testing.

8.2 Organisational Security

• Data access is limited to authorised staff only.
• All staff are bound by confidentiality agreements.
• Staff receive regular data protection training.
• A response plan is in place to act quickly in the event of a data breach.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure. We take every possible precaution, but absolute security cannot be guaranteed.

9 User Rights

As a user of jaya9 joya9, you have the following rights over your own information:

9.1 Right to Access

You may request to view your personal information held by us at any time. Many details are available to view directly in your account settings.

9.2 Right to Correction

If any of your information is incorrect, you may request a correction. Supporting documents may be required to correct identity verification information.

9.3 Right to Deletion

Where there is no legal obligation to retain data, you may request account closure and deletion of your information. We are legally required to retain all financial records for a specified period.

9.4 Right to Object to Processing

You may object to marketing communications or certain usage analytics processes. This right does not apply to processing that is necessary to operate the core service.

To exercise these rights, please contact our customer support. We will process your request within a reasonable time.

10 Protection of Children and Minors

jaya9 joya9 strictly prohibits anyone under the age of 21 from using the platform. We do not knowingly collect, store, or process any information from minors.

Age is verified during registration, and a copy of an identity document may be requested in suspicious cases. If a user is confirmed to be underage, their account is immediately closed and any collected information is securely deleted. Detailed guidelines on underage protection can be found in our Responsible Gaming policy.

If you believe an underage person is using our platform without your knowledge, please notify our customer support immediately.

11 Policy Changes

jaya9 joya9 may update this privacy policy from time to time. If there are any significant changes, we will notify you in the following ways:

• The "Last Updated" date at the top of this page will be changed.
• Registered users will be notified via email or through an in-platform notification.
• For important changes, consent may be requested again at your next login.

If you continue using the platform after a policy change, you will be considered to have accepted the new policy. If you disagree with the changes, you may close your account at any time.

12 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Full details about the organisation and how to reach us can be found on our About Us page.